Refund policy

Return, Replacement & Refund Policy

Brand: Achievo
Website: Achievo.shop

At Achievo by On Habit, we want you to receive your vision board in excellent condition. Please read our return, replacement, and refund policy before placing your order.

1. Non-Customisable Products

Ready-made vision boards, including our Billionaire Vision Board, are eligible for a free return or exchange within 7 days of delivery, subject to the conditions below.

  • The product must be unused and in its original condition.

  • You must contact us within 7 calendar days of receiving your order.

  • Exchanges are subject to product availability.

  • We may request photographs and order details to verify the product's condition.

  • Once an eligible return is received, inspected, and approved, we will initiate the refund process.

2. Customisable Products

Personalised vision boards are created using the goals, preferences, and inspiration images provided by the customer. Therefore, customised products are not eligible for returns or exchanges due to a change of mind, personal preference, or customer-approved design.

However, if your customised vision board arrives damaged or contains a printing defect, you may request a free replacement within 7 calendar days of delivery.

To request a replacement:

  • Contact us within 7 calendar days of receiving your order.

  • Share your order number and clear photographs showing the damage or printing defect.

  • Our team will review your request and may ask for additional information.

  • If the issue is verified, we will arrange a replacement at no additional product or shipping cost.

We recommend reviewing your design preview carefully on WhatsApp before approving it for printing.

3. Refund Processing

Refunds are available for eligible non-customisable product returns.

  • Refunds will be initiated within 5–7 business days after the returned product is received, inspected, and approved.

  • Approved refunds will be processed to the original payment method wherever supported.

  • Your bank or payment provider may require an additional 5–10 business days for the amount to appear in your account.

  • Original shipping charges, if any, will be handled in accordance with applicable law and the circumstances of the return.

Customised products are not eligible for refunds for change of mind or preference. For verified damage or printing defects, the remedy under this policy is a replacement, subject to applicable consumer rights.

4. How to Request a Return or Replacement

Please contact us through WhatsApp:

WhatsApp: +91 89626 34524

Include the following details:

  • Your order number

  • The reason for your request

  • Clear photographs or videos, where applicable

Please wait for our team to provide return instructions before sending any product back.

5. Important Information

  • The 7-day period begins on the date your order is delivered.

  • Requests submitted after the applicable 7-day period may not qualify under this policy.

  • Products should be handled carefully and returned in their original condition when a return is requested.

  • This policy does not exclude or restrict any consumer rights available under applicable Indian law.

For questions about this policy, please contact our support team on WhatsApp.

Achievo by On Habit
See it. Believe it. Achieve it.